This course is for employees in customer service roles in education institutes.

It is designed to sensitise employees on the importance of customer service provision in building competitive advantage as well as improving strategic enrollment management outcomes in educational contexts.

The course is designed to be covered online and in a scheduled workshop. The total course time should be about 6 hours.

Learners will receive a certificate of completion providing online and workshop activities hav been completed.

Welcome to COMS1001 Business Communication Skills

This is an online course. Students are expected to complete and pass each topic to receive credit. Credit earned in this course may be transferred into your IUEA undergraduate course. All information can be found in each activity.